Shopping Guide - Cancellations and changes

Cancellations and order changes

If you wish to cancel your order or change the shipping address, you can do so before we process your order.

We cannot accommodate requests after an order has been shipped, so if you need to make any changes or cancellations, please contact us by email as soon as possible.

If we determine that the order is fraudulent or if malicious activity is confirmed, we will cancel the order.

Available period

After ordering, before shipping

Please check each product page for the estimated shipping time.

Contact Us

Email us via the inquiry form

Contact form

*If you used the proxy purchasing service "WorldShopping" to make the purchase, please contact WorldShopping.

Automatic Cancellation

If we determine that your order is fraudulent or if malicious activity is confirmed, we will cancel it.

Important points to note

• Once your order has been shipped, we will no longer be able to accept any cancellations or changes.
• No prior notice will be given before automatic cancellation takes place.
• We may ask you to verify your identity to prevent fraud, etc.
• If you would like to change the shipping address after your order has been shipped, please contact the shipping company.
• For items purchased using the proxy purchasing service "WorldShopping", please contact WorldShopping instead of our shop.