Shopping Guide - Maintenance

Post-purchase maintenance

We will consult with you regarding maintenance and repairs of IMULTA products you have purchased, without any restrictions on the number of times or period.

Whether maintenance is possible and the cost will vary greatly depending on the condition of the product in question, so please contact us first via the inquiry page.

Eligible Products

IMULTA products

However, we cannot accept the following cases:

• If the product is not IMULTA product
• If it is discovered that the product was obtained through illegal means
• If you purchase from a distributor or website that is not authorized by us
• If it is found that the purpose is to defraud or obtain goods illegally
• Any other case that is deemed to be malicious or malicious.

How to contact us

Email us via the inquiry form

Contact form

*If you used the proxy purchasing service "WorldShopping" to make the purchase, please contact WorldShopping first.

Notes

• Please note that maintenance or repair may not be possible depending on the design or condition of the product.
• Maintenance and repair fees and delivery times vary depending on the condition of the product.
• The item will be returned after payment has been confirmed.
• You may be asked to provide photos of the product in question.
• Depending on the content of your inquiry, we may ask you to verify your identity to prevent fraud, etc.
• We will not accept requests to exchange the product for a new one.
• For items purchased using the proxy purchasing service "WorldShopping", please contact WorldShopping instead of our shop.