Shopping Guide - Returns and Refunds

Returns and Refunds

If the product is defective when it arrives, we will refund or accept a return.

We take every precaution to ensure quality and customer service, but if you find an obvious initial defect in the product, or if you receive a product different from the one you ordered, please contact us by email.

After checking the contents, we will process the return and refund.

Items that can be returned or refunded

• Products that are damaged or dirty when they arrive
• Different product from the order

Cases where returns and refunds are not possible

• In the case of customer reasons (different from the image, wrong order, etc.)
• If already in use
• If the item is damaged or soiled after it arrives or is opened
• In the case of products sold as outlets
• If the cause of the damage was not handled by our shop
• If you specify a delivery method that is at risk of theft and your package is actually stolen
• If the item is returned without a request
• If more than 7 days have passed since the product arrived

Inquiry deadline

Within 7 days after the product arrives

Return shipping fee

This shop will cover the cost.

Refundable

• Product price (including consumption tax)
• Shipping fee at time of order

Contact Us

Email us via the inquiry form

Contact form

*If you used the proxy purchasing service "WorldShopping" to make the purchase, please contact WorldShopping.

Important points to note

• We will not be able to accept any requests for returns or refunds after 7 days from the date of delivery of the product.
• When returning an item, please use the original packaging materials used when you received it.
• You may be asked to provide photos of the product when it arrives.
• We may ask you to verify your identity to prevent fraud, etc.
• Refunds will be made once the returned item arrives at our location.
• If the handling during delivery causes damage or soiling, you may need to contact the delivery company yourself.
• We will not respond to requests for price reductions or free provision of products due to defects or stains.
• For items purchased using the proxy purchasing service "WorldShopping", please contact WorldShopping instead of our shop.