FAQ
We have compiled a list of frequently asked questions when using IMULTA Online Shop.
About online shop
Where can I register as a member?
- Customers who wish to receive e-mail magazines: Please register by clicking "Receive e-mail magazine" at the bottom of the site, or by clicking "Register for e-mail magazine" on the account creation screen or various pages.
- Customers who wish to register as members: Please register by clicking the silhouette icon at the top of the site (for smartphone sites, open the menu and log in) > "Create an account".
- Customers who wish to register as members and receive e-mail newsletters: After registering as a member from the silhouette icon at the top of the site (for smartphone sites, open the menu and log in) > "Create an account", click "Receive e-mail" at the bottom of the site. Or please register for the e-mail magazine from ``Register for e-mail newsletter'' on the account creation screen or various pages.
Where can I change my registration information?
If you are using a PC site, please log in using the silhouette icon at the top of the site, or if you are using a smartphone site, open the menu and click "Login" to change your membership registration information in My Account.
Where can I cancel my registration?
Please fill out the following information and contact us using the inquiry form.
- full name
- email address
- Request for withdrawal
About the product
Can you do gift wrapping?
We do not accept gift wrapping.
However, IMULTA products are sent in original design boxes, so you can give them as gifts.
Can I actually see the product before purchasing?
Although we do not have a physical store, we occasionally exhibit at events, where you can see the actual products.
Event exhibition information will be posted on News&Columns and SNS.
Which products are for men (or women)?
IMULTA products are unisex designs, so they are not categorized into men or women.
Enjoy your favorite products.
There are trends in which products are popular depending on the design, etc.
If you would like to see which products are popular among men and which are popular among women, please click here.
About engraving orders
Can you engrave any pattern at the lowest price?
We cannot engrave any pattern for the same amount of money.
Prices vary depending on various conditions such as the engraved product, metal, area, design, number of pieces, etc., and your request.
Additionally, there may be cases where even seemingly simple patterns require advanced techniques, cases where it is necessary to prepare special tools to match the requested item, or additional fees may be incurred depending on the condition of the engraved product.
First, please check the engraving order information page and contact us using the provisional estimate request form.
What kind of things can you engrave?
In addition to silver and brass, we also handle a wide range of materials such as stainless steel.
For more information, please check the "What can and cannot be engraved" section on the engraving order information page.
Can I see previous cases?
You can see them on the gallery page.
others
Can I order original jewelry such as wedding rings?
We accept.
The order process and fees are almost the same as engraving orders.
Please contact us using the preliminary estimate request form.
Can I request a remake of my jewelry?
We accept but, we may not be able to accept your order depending on the condition of your jewelry.
The request process and fees are almost the same as engraving orders.
Please use the provisional quote request form to discuss the details of your requested product and your wishes.
Can I order jewelry using gemstones I already have?
We accept.
The order process and fees are almost the same as engraving orders.
Please use the preliminary estimate request form to discuss the details of your jewelry and your wishes.
If you have any questions that are not covered on this page, please contact us using the contact form.