[For customers outside of Japan] About Engraving Orders

This varies depending on various conditions such as the product to be engraved, metal, area, design, and quantity, as well as the condition of the item and your desired specifications. In some situations, additional charges may apply.

Even simple patterns may require advanced techniques, or special tools and fixtures may need to be prepared for your specific item.

Engraving on high-hardness metals such as stainless steel or on metal products with special shapes may take longer.

This fee applies even if the engraving design is already decided, as it is necessary to confirm and consider not only "what pattern to engrave where" but also "how to engrave it."

Special tools may need to be prepared for engraving or securing your item.

Whether this is necessary and the cost will vary greatly depending on your requests and the size and shape of your item.

If we purchase the item to be engraved on your behalf, the cost of the product will be separate from the engraving labor fee and other charges.

Products that can be purchased on your behalf are limited to new products available in Japan.

If the order involves molding, the material fee will be separate from the engraving labor fee and other charges.

This varies depending on various conditions such as metal, design, size, quantity, and material price.

This fee will always be charged if you wish for delivery sooner than the shortest delivery time of 1 month.

It will be 1000% or more of the regular fee, and will vary depending on the number of days until delivery, the product to be engraved, metal, area, design, quantity, and other conditions, as well as the condition of your item and your desired specifications.

*Regular fee: Estimated amount of Engraving Labor Fee + Design / Engraving Planning Fee + Fixture Production Fee + Product Purchase Fee+ Material Fee

After engraving is completed, items will be shipped via international mail or international courier service.

When shipping engraved products, customs duties and consumption taxes may be required upon receipt.

The specific amount at the time of receipt is determined by the customs authorities of each country based on conditions such as the country or region and the contents. Please confirm this yourself.

We will ship via Japan Post international mail service.

We will ship via Yamato Transport's international courier service.

Payment will be made to the PayPal account specified by us.

Shipping will be arranged upon confirmation of payment completion.

• Platinum
• Gold
• Silver
• Brass
• Copper
• Various types of stainless steel
• Titanium
• Damascus steel
• Nickel
• Aluminum
• Nickel silver
• High-hardness steels (e.g., knife blades, clipper blades)

While we have been able to engrave all stainless steel to date, the hardness and durability can vary depending on the alloy ratio and properties, so there is a possibility that some may not be engravable.

Products with plating for protective purposes, such as chrome plating, are highly likely to be difficult or inadvisable to engrave.

Plating may peel off during the engraving process.

Please consider your order taking into account the possibility of damage and rapid deterioration of the product after engraving.

For new metal materials or metals without prior engraving experience, our answer will be "may not be engravable" as a trial.

There are many diverse metals today, so please understand that metals without prior engraving experience may not be engravable.

Metal products that have been manufactured many years ago may be susceptible to damage due to insufficient strength or uneven strength caused by casting defects.

Especially for brass items from eras when alloy technology was immature (particularly casting defects in cast products), the risk of damage is higher.

Therefore, even if a provisional quote is provided, we may determine that engraving is not possible after inspecting the item during the final quote stage and decline the order.

If the item you wish to have engraved is an antique or old metal product, please let us know when you contact us.

We cannot engrave items that are prohibited worldwide, or that are prohibited in the client's country or Japan.

We will decline requests from anyone other than the copyright holder, their affiliated companies, or related parties.

The same applies if the original drawing or image is a derivative work.

We will decline requests that are deemed to lead to counterfeiting or misrepresentation, such as company names, logos of other brands, or suggestive patterns.

We do not accept requests for stone setting only.

We cannot accept engraving requests for items that are prohibited worldwide, or that are prohibited in the client's country or Japan.

Please ensure in advance that your item is not considered a prohibited good in Japan or your own country.

If a prohibited item is sent, we will refuse to accept it and decline your request.

Items that can be purchased on your behalf by us are limited to new products available in Japan.

The eligibility for purchase on your behalf varies depending on the product, timing, and manufacturer's stock status, so it needs to be confirmed each time, even for the same product.

If you wish for us to purchase an item on your behalf, please state so in your inquiry.

Please do not send items bought on flea market apps or auction sites directly to IMULTA.

With the widespread use of these services and sites, there has been a sharp increase in fraudulent activities, such as sending intentionally damaged products and demanding compensation.

To prevent trouble, we refuse direct shipments of such products.

We will not accept them under any circumstances.

Since plating or painted surfaces are engraved, the internal material will be exposed, which may lead to corrosion after engraving.

Please inquire about engraving on items used in or near water, understanding the possibility of corrosion.

Since one craftsman engraves each item by hand in the order they are received, delivery times can vary significantly depending on the order status and the content of your request.

If you have a desired delivery date, please inquire and order with ample time.

Please refer to "Regarding Inquiries" below for the items required for a quote.

After reviewing the inquiry, we will send a provisional quote via email.

Since the condition of the item also affects the work, the amount may change between the provisional quote and the final quote, or we may decline the order by deeming engraving impossible at the final quote stage, even if a provisional quote was provided.

Furthermore, if conditions, requests, or designs are changed from the provided quote, a re-quote will be necessary even after the final quote or order placement.

Please note that if you decide not to place an order after receiving the final quote, you will be responsible for the return shipping costs.

The payment deadline is within 7 days from the transfer account information (invoice).

For upfront payments or partial upfront payments, work will commence after confirmation of the upfront payment.

For post-payments or partial upfront payments, shipping will commence after confirmation of full payment.

Please make your payment within the deadline to ensure smooth start of work or shipping.

Engraving orders we receive are generally published as part of our work portfolio on the IMULTA website and other platforms.

If you do not wish for your work to be published, please let us know.

*Even if we receive permission to publish, we will not publish if we determine that there is a risk of identifying an individual through their authentication number or personal name.

≪Main publication channels≫

• IMULTA Online Shop
• IMULTA Official Website
• Various SNS platforms
• Video distribution on YouTube
• Live streaming on Twitch, YouTube, etc.

Please provide the following information to the best of your knowledge:

• What you want to engrave, and where you want to engrave it(*Required)
• Size of the item/area you want to engrave(*Required)
• Material of the item/area you want to engrave(*Required)
• Quantity of items/areas you want to engrave(*Required)
• Your budget(*Required)
• If you have an image of your desired design
• Any other questions or requests

We may ask for images or URLs of the item you wish to engrave or something similar to your desired image.

For the final quote, in addition to the above points, we will check the condition of your item to determine if engraving is possible and the cost.

Please note that if conditions, requests, or designs are changed from the provided quote, a re-quote will be necessary even after the final quote or order placement.

Please contact us via the provisional quote request form.

Due to working with fire, chemicals, or intricate engraving, we are often unable to answer the phone, so please refrain from making telephone inquiries or contact us by phone for emergencies only.

※Please ensure that your settings allow you to receive emails from us (domains @imulta.shop or @choukinyorozu.com).

Many people have blocked emails from PCs or have domain-specific reception settings, making it impossible for us to reply.