FAQ - About engraving orders (For Customers Outside of Japan)
Frequently asked questions about engraving orders from outside Japan
What kind of things can you engrave?
In addition to silver and brass, we also handle a wide range of materials such as stainless steel.
For more information, please check the "What can and cannot be engraved" section on the engraving order information page.
Can you engrave any pattern at the lowest price?
We cannot engrave any pattern for the same amount of money.
Prices vary depending on various conditions such as the engraved product, metal, area, design, number of pieces, etc., and your request.
Additionally, there may be cases where even seemingly simple patterns require advanced techniques, cases where it is necessary to prepare special tools to match the requested item, or additional fees may be incurred depending on the condition of the engraved product.
Please first check the Engraving Order Information page and then contact us using the Provisional Estimate Request Form.
Can I see previous cases?
You can see them on the gallery page.
I don't understand Japanese, but can I still order?
You can contact us in languages other than Japanese.
Please feel free to contact us first using the provisional estimate request form.
We will reply in English or Japanese. (We use automatic translation for English.)
Where can I request a quote?
Please contact us using the provisional estimate request form (on Choukinyorozu official website).
What should I tell you when requesting a quote?
It doesn't matter what you understand, so please fill in the following information and we will be able to talk to you relatively smoothly.
- What you want to engrave, and where you want to engrave it (*Required)
- Size of the item/area you want to engrave (*required)
- Material of the item/area you want to engrave (*required)
- Quantity of items/areas you want to engrave (*required)
- The budget, if you have
- Image of the design you want, if you have
- Any other questions or requests, if you have
We may also receive an image or URL of something you would like to engrave or something similar to your desired image.
Please note that if you change the conditions, wishes, or design of the quotation that has already been submitted, we will re-estimate the quotation even after the final quotation or order has been placed.
Why do we estimate twice, a preliminary estimate and a final estimate?
The provisional estimate is calculated based on the details of your inquiry, so it is an approximate amount calculated before we directly check the requested item.
It is not uncommon for the contents of your inquiry to differ from the actual condition of the requested item.
- Conditions such as material and size were different
- Due to the structure, it is not possible to engrave in the desired location
- It was plated
- It was harder material than expected
Several such cases have occurred in the past.
It is difficult for the customer to judge these points and the condition of the requested item by themselves, and it is extremely difficult for us to calculate the exact amount without seeing the actual requested item.
For this reason, we provide two estimates: a provisional estimate calculated based on the details of your inquiry, and a final estimate calculated after actually inspecting the requested item and understanding its condition.
How many days does it take from ordering to shipping?
The shortest delivery time is one month, but since a single craftsman engraves each item by hand in the order in which they are received, the delivery time can vary greatly depending on the order status and the content of the request.
Please make inquiries and requests well in advance of your desired delivery date.
Please note that if the desired delivery time is shorter than one month, a rush fee will be charged.
What payment methods are available?
Payment will be made via PayPal.
Can I use an online shop coupon for payment?
Not available.
What shipping methods are available?
We will send your order via Japan Post's international mail service or Yamato Transport's international courier service.
The shipping method will be determined by us based on the size, weight, region, etc.
Can you provide maintenance after ordering?
We accept.
However, please note that maintenance or repair may not be possible depending on the condition.
First of all, please consult us from the inquiry page.
Is additional engraving after ordering included in maintenance?
It is not included.
We will provide you with a new estimate, so please first contact us using the preliminary estimate request form.
I have not received a preliminary estimate even though I requested it using the form.
Please check if it is as follows.
- There is an error in the email address you entered
- Sorted as spam or deleted
- Our email address (domain is @choukinyorozu.com) is set so that it cannot be received (e.g., you are not able to receive emails from your PC, you have specified a domain for receiving emails, etc.)
If there is no problem with the reception settings, the email address is correct, or the email is not sorted into a different folder than usual, there is a possibility that there is an email error or the inquiry was incomplete.
If you have not received a provisional quote within a week of requesting it, please check your reception settings and request again using the form, or contact us via SNS account (X or Instagram) with the date and time of your inquiry, your name, and the content of your inquiry.
If you have any questions that are not covered on this page, please contact us using the contact form.
See questions in other categories