FAQ - About products

Frequently asked questions about products

About the product

Can you do gift wrapping?

We do not accept gift wrapping.

However, IMULTA products are sent in original design boxes, so you can give them as gifts.

Can I actually see the product before purchasing?

Although we do not have a physical store, we occasionally exhibit at events, where you can see the actual products.

Event exhibition information will be posted on News&Columns and SNS.

Click here for News&Columns

Which products are for men (or women)?

IMULTA products are unisex designs, so they are not categorized into men or women.

Enjoy your favorite products.

Can I reserve items?

We do not accept it.

I want the same item as the one-of-a-kind item that is sold out.

We do not resell one-of-a-kind items.

Can you perform maintenance and repairs?

We only accept IMULTA products.

However, please note that maintenance or repair may not be possible depending on the condition.

First of all, please consult us from the inquiry page.

Contact Us

Can you resize my ring?

We only accept IMULTA products.

However, depending on the design, there are some products that cannot be resized, so please contact us first via the inquiry page.

Contact Us

I would like to return the product because it is different from the image in the photo.

We do not accept returns unless there is a missing item when the item arrives.

About returns

If you have any questions that are not covered on this page, please contact us using the contact form.

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