FAQ - About online shop
Frequently asked questions when using IMULTA Online Shop
Where can I register as a member?
Please register by clicking the silhouette icon at the top of the site (for smartphone sites, open the menu and log in) > "Don't have an account? Sign up".
If you check "Register to our newsletter", you can also register as an email newsletter member at the same time.
If you only wish to receive our e-mail newsletter, please register using the newsletter registration form at the bottom of the site or on various pages.
Where can I change my registration information?
If you are using a PC site, please log in using the silhouette icon at the top of the site, or if you are using a smartphone site, open the menu and click "Login" to change your membership registration information in My Account.
Where can I cancel my registration?
Please fill out the following information and contact us using the inquiry form.
- full name
- email address
- Request for withdrawal
What payment methods are available?
You can use credit card payment, Paypal payment, Apple Pay payment, Google Pay payment, convenience store payment, bank transfer, and deferred payment Paidy.
For convenience store payments, bank transfers, and deferred payment Paidy, a payment (transfer) fee will be charged.
For convenience store payments and bank transfers, you will receive a notification email from KOMOJU, the payment agency, so please make sure you are set up to receive emails from "@komoju.com".
In the case of deferred payment Paidy, you will receive a contact email or app notification from Paidy, the payment agency, so please make sure you are set up to receive emails from "@paidy.com".
What shipping methods are available?
You can choose from Yu-Pack (Japan Post) or Takkyubin (Yamato Transport).
How much is the shipping cost?
Shipping fee within Japan is 800 yen.
In Japan, Free shipping is available for purchases of 10,000 yen or more in one purchase.
How many days does it take from ordering to shipping?
Your order will be shipped within 5-21 days after payment is completed.
Each piece is handmade by one craftsman, so we have ample delivery time.
Please check the details page for each product for shipping estimates.
If I purchase multiple items with different estimated shipping days, when will I receive them?
Each order will be shipped together, so items will be shipped according to the estimated number of days required.
If you would like to receive items that require a faster shipping time, please place separate orders.
Can I cancel my order or change the delivery address?
This is possible before the shipping process.
Please use the inquiry form to let us know the details of your order and your request for cancellation or change.
Changes cannot be made after an order has been shipped, so please contact us as soon as possible if you need to cancel or make any changes.
If you purchased through WorldShopping, please contact WorldShopping instead of our shop.
Can I return items?
Returns are only possible if the item is missing when you receive it.
Additionally, if the product is an outlet product, we cannot accept returns.
Will I get points?
There is no point system.
Can I use coupons for payments other than product purchases, such as maintenance or repairs?
Not available.
I haven't received an order confirmation email.
Please check if it is as follows.
- There is an error in the email address you entered
- Sorted as spam or deleted
- Our email address (domains @choukinyorozu.com and @imulta.shop) is set so that it cannot be received (e.g., you are unable to receive emails from PC, you have specified a domain for receiving emails, etc.)
If there is no problem with the reception settings, the email address is correct, or the email is not sorted into a different folder than normal, there is a possibility that there is an email error or a defect in the order, so please contact us from the contact page.
I registered as a member before the renewal, but I can't log in.
Due to the major renewal in August 2023, we hade made the following changes depending on your registration and purchase status at the time of the renewal.
Customers who have registered as members and had no problems making purchases before renewal
Member information has been inherited.
However, your login password cannot be inherited, so please reset it.
Click the silhouette icon at the top of the site (if using a smartphone, open the menu and log in)
Click “Forgot your password?”
Enter the email address you used to register as a member and send
Reset your password using the password reset email you received
Customers who have registered as members but have not made any purchases before renewal
We are very sorry, but we do not transfer member information.
Please register as a member again.
Customers who purchased without registering as members
Since there is no membership registration, there will be no transfer.
If you register as a member, you will not be able to view your purchase history before renewal or before membership registration.
Customers other than those listed above
Member information will not be transferred.
For customers who were registered as members before the renewal
Can I purchase from overseas?
Yes. If you are from outside Japan, you can use the proxy purchasing service "WorldShopping" to make purchases.
If you have any questions that are not covered on this page, please contact us using the contact form.
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