FAQ - About online shop

Frequently asked questions when using IMULTA Online Shop

About online shop

Where can I register as a member?

  • Customers who wish to receive e-mail magazines: Please register by clicking "Receive e-mail magazine" at the bottom of the site, or by clicking "Register for e-mail magazine" on the account creation screen or various pages.
  • Customers who wish to register as members: Please register by clicking the silhouette icon at the top of the site (for smartphone sites, open the menu and log in) > "Create an account".
  • Customers who wish to register as members and receive e-mail newsletters: After registering as a member from the silhouette icon at the top of the site (for smartphone sites, open the menu and log in) > "Create an account", click "Receive e-mail" at the bottom of the site. Or please register for the e-mail magazine from ``Register for e-mail newsletter'' on the account creation screen or various pages.

Here to signup

Where can I change my registration information?

If you are using a PC site, please log in using the silhouette icon at the top of the site, or if you are using a smartphone site, open the menu and click "Login" to change your membership registration information in My Account.

Login here

Where can I cancel my registration?

Please fill out the following information and contact us using the inquiry form.

  • full name
  • email address
  • Request for withdrawal

Contact Us

What payment methods are available?

You can use credit card payment, Paypal payment, Apple Pay payment, Google Pay payment, convenience store payment, bank transfer, and deferred payment Paidy.

For convenience store payments, bank transfers, and deferred payment Paidy, a payment (transfer) fee will be charged.

For convenience store payments and bank transfers, you will receive a notification email from KOMOJU, the payment agency, so please make sure you are set up to receive emails from "@komoju.com".

In the case of deferred payment Paidy, you will receive a contact email or app notification from Paidy, the payment agency, so please make sure you are set up to receive emails from "@paidy.com".

About payment methods

If you are using WorldShopping from outside Japan

What shipping methods are available?

How much is the shipping cost?

Shipping fee within Japan is 800 yen.

In Japan, Free shipping is available for purchases of 30,000 yen or more in one purchase.

about shipping cost

If you are using WorldShopping from outside Japan

How many days does it take from ordering to shipping?

Your order will be shipped within 5-21 days after payment is completed.

Each piece is handmade by one craftsman, so we have ample delivery time.

Please check the details page for each product for shipping estimates.

About delivery days

If I purchase multiple items with different estimated shipping days, when will I receive them?

Each order will be shipped together, so items will be shipped according to the estimated number of days required.

If you would like to receive items that require a faster shipping time, please place separate orders.

Can I cancel or return my order?

Returns are only possible if the item is missing when you receive it.

Additionally, if the product is an outlet product, we cannot accept returns.

About returns

If you are using WorldShopping from outside Japan

Will I get points?

There is no point system.

Can I use coupons for payments other than product purchases, such as maintenance or repairs?

Not available.

I haven't received an order confirmation email.

Please check if it is as follows.

  • There is an error in the email address you entered
  • Sorted as spam or deleted
  • Our email address (domains @choukinyorozu.com and @imulta.shop) is set so that it cannot be received (e.g., you are unable to receive emails from PC, you have specified a domain for receiving emails, etc.)

If there is no problem with the reception settings, the email address is correct, or the email is not sorted into a different folder than normal, there is a possibility that there is an email error or a defect in the order, so please contact us from the contact page.

Contact Us

I registered as a member before the renewal, but I can't log in.

Due to the major renewal in August 2023, we hade made the following changes depending on your registration and purchase status at the time of the renewal.

Customers who have registered as members and had no problems making purchases before renewal

Member information has been inherited.
However, your login password cannot be inherited, so please reset it.

Click the silhouette icon at the top of the site (if using a smartphone, open the menu and log in)

Click “Forgot your password?”

Enter the email address you used to register as a member and send

Reset your password using the password reset email you received

Customers who have registered as members but have not made any purchases before renewal

We are very sorry, but we do not transfer member information.
Please register as a member again.

Customers who purchased without registering as members

Since there is no membership registration, there will be no transfer.
If you register as a member, you will not be able to view your purchase history before renewal or before membership registration.

Customers other than those listed above

Member information will not be transferred.

For customers who were registered as members before the renewal

Can I purchase from overseas?

If you are from outside Japan, you can use the proxy purchasing service "WorldShopping" to make purchases.

WorldShopping shopping guide

If you have any questions that are not covered on this page, please contact us using the contact form.

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