FAQ - About online shop
Frequently asked questions when using IMULTA Online Shop
Where can I sign up for the email newsletter?
You can register by entering your email address in the newsletter registration form on the site.
- "Receive newsletters" at the bottom of the site
- My Page login screen
- Order confirmation screen
- Newsletter registration forms on various pages
I haven't received the verification code for login.
Please check if any of the following apply:
- The email address you entered is incorrect.
- The email has been sorted into spam or deleted items.
- Your email settings prevent you from receiving emails from our address (domain: @imulta.shop) (e.g., you've blocked emails from PCs, or specified a limited domain for reception).
Where can I change my registration information?
If you are using a PC site, please log in using the silhouette icon at the top of the site, or if you are using a smartphone site, open the menu and click "Login" to change your registration information in Profile.
What payment methods are available?
You can use credit card payment, Paypal payment, Apple Pay payment, Google Pay payment, and deferred payment Paidy.
Deferred payment Paidy, a payment (transfer) fee will be charged.
In the case of deferred payment Paidy, you will receive a contact email or app notification from Paidy, the payment agency, so please make sure you are set up to receive emails from "@paidy.com".
What shipping methods are available?
You can choose from Yu-Pack (Japan Post) or Takkyubin (Yamato Transport).
How much is the shipping cost?
Shipping costs within Japan vary depending on whether or not you are subscribed to our email newsletter.
- Customers not subscribed to the email newsletter: Free domestic shipping for purchases of 30,000 yen or more per order; 800 yen for purchases under 30,000 yen
- Customers subscribed to the email newsletter and making their first purchase: Free domestic shipping for purchases of 10,000 yen or more per order; 800 yen for purchases under 10,000 yen
- Customers subscribed to the email newsletter with a purchase history: Free domestic shipping
Free shipping (discount) will be available when you check out while logged in.
How many days does it take from ordering to shipping?
Your order will be shipped within 5 to 21 days.
Each product is handmade by one craftsman, so we have ample delivery time.
Please check the details page for each product for shipping estimates.
If I purchase multiple items with different estimated shipping days, when will I receive them?
Each order will be shipped together, so items will be shipped according to the estimated number of days required.
If you would like to receive items that require a faster shipping time, please place separate orders.
Can I cancel my order or change the delivery address?
This is possible before the shipping process.
Please use the inquiry form to let us know the details of your order and your request for cancellation or change.
Changes cannot be made after an order has been shipped, so please contact us as soon as possible if you need to cancel or make any changes.
If you purchased through WorldShopping, please contact WorldShopping instead of our shop.
Can I return items?
Returns are only possible if the item is missing when you receive it.
- If the product is damaged or soiled upon arrival.
- If the product is different from what you ordered.
- If the ring size does not fit you.
Additionally, if the product is an outlet product, we cannot accept returns.
Will I get points?
There is no point system.
Can I use coupons for payments other than product purchases, such as maintenance or repairs?
Not available.
I haven't received an order confirmation email.
Please check if it is as follows.
- There is an error in the email address you entered
- Sorted as spam or deleted
- Our email address (domains @choukinyorozu.com and @imulta.shop) is set so that it cannot be received (e.g., you are unable to receive emails from PC, you have specified a domain for receiving emails, etc.)
If there is no problem with the reception settings, the email address is correct, or the email is not sorted into a different folder than normal, there is a possibility that there is an email error or a defect in the order, so please contact us from the contact page.
I registered as a member before the renewal, but I can't log in.
Due to the major renewal in August 2023, we hade made the following changes depending on your registration and purchase status at the time of the renewal.
Customers who have registered as members and had no problems making purchases before renewal
Member information has been inherited.
However, your login password cannot be inherited, so please reset it.
Click the silhouette icon at the top of the site (if using a smartphone, open the menu and log in)
Click “Forgot your password?”
Enter the email address you used to register as a member and send
Reset your password using the password reset email you received
Customers who have registered as members but have not made any purchases before renewal
We are very sorry, but we do not transfer member information.
Please register as a member again.
Customers who purchased without registering as members
Since there is no membership registration, there will be no transfer.
If you register as a member, you will not be able to view your purchase history before renewal or before membership registration.
Customers other than those listed above
Member information will not be transferred.
For customers who were registered as members before the renewal
Can I purchase from overseas?
Yes. If you are from outside Japan, you can use the proxy purchasing service "WorldShopping" to make purchases.
If you have any questions that are not covered on this page, please contact us using the contact form.
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